Acroprint ATR120 User Manual download pdf (Page 24)

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13. Troubleshooting

Press the RESET button on the back of the clock to re-start the clock if becomes “locked up”.

Trouble Causes Corrective Measures

The date is

incorrect

Date set incorrectly Set current date

The clock

is slow/fast

1. Time set incorrectly.

2. Power failure

1. Set it correctly.

2. Reset the machine.

The time clock

does not accept

time card

1. Power failure

2. The time card is damaged

3. The power cord is

disconnected.

4. Cards were inserted or pulled

out by force.

1. Wait until power supply is restored

2. Change a new time card

3. Insert the power plug firmly into the power

outlet.

4. Press “Reset” or unplug & plug back in.

The printing

position is wrong

1. Day Change set incorrectly.

2. Pay Period Type not

set correctly for card type.

1. Set Day Change correctly.

2. Make sure to insert the

card in the card slot and

remove it properly.

Light printing

1. The ribbon cartridge is not

inserted correctly.

2. The ribbon is dried out.

3. The ribbon is stuck.

1. Insert cartridge correctly.

2. Change ribbon cartridge.

3. Rotate ribbon knob. Replace cartridge if ribbon

doesn’t advance.

Ink Smudges

Ribbon inserted behind print

shield.

Re-install cartridge with

ribbon inserted between ribbon guide

and print shield.

Settings Change

Low battery backup to

clock memory.

Replace Coin Cell battery.

Forgotten

Password

Contact Acroprint Customer Support at (800) 334-7190

for assistance in password recovery.

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Acroprint ATR120 User Manual Page 24

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